Frequently Asked Questions
Q: How do I order tickets?
A: You can purchase tickets online here. Limited Tickets may also be available at the ticket table the night of each performance. If a show is sold out, we will allow box office sales of any unclaimed reservations beginning at 10 minutes to curtain. Box Office opens at one hour before curtain. Credit card purchase only please.
Q: Are dogs or other animals allowed?
A: No dogs or other animals are allowed at performances, with the exception of specifically trained ADA Service Animals. Please, for the comfort and safety of all our patrons, emotional support animals or pets are not permitted.
Q: I'm confused about what type of chair to bring - what do you recommend?
A: Great Question. Please bring a standard height lawn chair. This means a seat that is approximately 15-18 inches from the ground. In the past we have recommended low chairs, but since building our new unit set with its raised stage floor, standard seat height affords not only comfort, but best visibility as well. Our new set greatly enhances visibility, making every seat a good seat. Front row blanket seating is available in limited amounts.
Q: Is your performance space ADA/wheelchair accessible?
A: Assisted Parking is available at a lot close to the performance space. Please alert the gate volunteer of your need, and they will direct you to the location reserved for assisted parking.
Q: Are children allowed to attend the show?
A: Children are allowed and encouraged to attend festival performances while being supervised by a parent or guardian. Tickets are $12 for all patrons 12 or under. However, it is recommended that children be 5 years of age or older.
Q: Does it get cold?
A: Yes. The Filipponi Ranch can get rather cold after dusk, so be sure to bring a jacket, layers, blankets, hats, gloves, etc. Whatever you may need just in case.
Q: Can I bring food to the show?
A: Yes! Pack your picnic basket with whatever pleases you. We only ask that you do not bring in outside alcohol, but instead purchase wine by the glass or bottle from Filipponi Wine Cellars, generous hosts of the Shakespeare Festival
Q: What is the ticket refund policy?
A: All ticket sales are final. No refunds are available .If you are unable to attend a performance, and tickets are available for another date that you can attend, we will transfer your tickets to that performance. There is no guarantee there will be seats available at an alternate performance.
Q: When is the space open prior to each performance?
A: The space is open to audience members an hour before the show begins. Please arrive at least 10 minutes before show time. If a show is sold out, we will begin allowing door sales of any unclaimed reservations at 10 minutes to curtain. Arriving early also allows you the time to enjoy your picnic and spend time with your party while the actors warm up and prepare for the show.
Q: Do you offer any discounted tickets?
A: General admission tickets: $20,
62+, military, and students with ID $18
Children 12 and under: $12.
Groups of 10 or more : $15 - discount automatically applied at checkout.
Please note that, like all ticket agencies, there is a nominal service fee added to each ticket sold with Tix.com in addition to the ticket price. Service charges range from $2.10-$2.50)
At Door Sales day of show:
62+, military, and students with ID $21
Children 12 and under: $15
Q: What if I lose my tickets?
A: There is a will call list for each performance. If you purchase your tickets online and lose your print out, the ticket table will have your reservation on their list the night of the performance.
Q: The Festival is an outdoor theatre. What if it rains?
A: The decision to cancel a show due to rain may be made at any time before or during the show. If this occurs, the festival will gladly exchange your tickets for another performance.
Q: Are photography/videography allowed?
A: We ask that you refrain from taking flash photos during the show.
Q: How long are the performances?
A: Most shows range from just under 2 hours to 2 1/2 hours with a 15-minute intermission. With a large audience, the intermission can sometimes last up to 25 minutes.
Q: How do I get on the festival's mailing list?
A: If you wish to receive the latest up-to-date information about CCSF, use the form on this web site or simply send us an email at firstname.lastname@example.org with your email address, name, and mailing address.
Still have more questions?
Please contact us at email@example.com with your question and we'll get back to you as soon as we can.